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FREQUENTLY ASKED QUESTIONS

  • ORDER PICK-UP
    We're open Wednesday – Friday, 10am – 5:00pm. If you would like to schedule a special time for pick-up, contact info@poppyandpot.com
  • DELIVERY
    A local delivery fee of $5 - $15 will be added to each order, for each address. (For deliveries outside our local delivery area, this fee may vary.) For same day deliveries, please contact us at (916) 304-9986 and place your order before 12:00pm. All same day deliveries are made with designers choice flowers. *Minimum order of $69 before delivery fee required for all deliveries
  • SHIPPING
    Orders will be processed and shipped within 5 business days. Shipping is a flat rate of $5 - $10 depending on the item. Customs, Duties, and Taxes Poppy + Pot is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • SUBSTITUTIONS
    Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value.
  • FUNERALS + SYMPATHY
    For all inquiries and pricing on funeral and sympathy arrangements, call us at (916) 304-9986 or email info@poppyandpot.com
  • FRESH FLOWER CARE
    We have taken the utmost care to ensure the flowers we deliver are as fresh and beautiful as possible. To achieve maximum enjoyment and longevity from your flowers, here are a few easy steps to follow: Wrapped Bouquet Unwrap your bouquet, clip the ends of the stems and add them to a vase with clean water. Vase Arrangement in Water Every couple of days you’ll want to pull your flowers from the vase, pour out the water and replenish with clean water. Before adding your arrangement back into your vase, give the ends of those stems a clip. Arrangement in Floral Foam If your arrangement is in foam, you’ll want to make sure you still add water. Use your finger to press a hole in the foam in the back of your arrangement and add water until you can feel the foam becoming damp.
  • DRIED FLOWER CARE
    Keeping your dried bouquet looking fresh is simple! Just remember these guidelines: Keep indoors out of harsh environments and direct sunlight. Avoid rooms with high humidity. DO NOT WATER, these arrangements contain dried and preserved stems and will deteriorate with any moisture. Spray compressed air onto the dried flowers to eliminate dust. Make sure not to spray too close to the flowers to avoid damaging them. You can also use a hair dryer on the "no heat" setting.
  • RETURNS
    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. *Customers pay for the cost of return shipping. To start a return, you can contact us at info@poppyandpot.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on fresh or dried florals, gift cards, or discounted items. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (minus the cost of return shipping). Please remember it can take some time for your bank or credit card company to process and post the refund as well. *Classes and events are non-refundable and non-transferable.
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